What We Collect and Where
Our site use several different forms that our customers
can use to request information, products, and services.
From these forms, we collect the following information:
Visitors' contact information (like e-mail addresses)
Unique identifiers (like customer numbers)
No attempt will be made to identify users or their
browsing activities except in the unlikely event of an
investigation, where a law enforcement agency may
exercise a warrant to inspect server logs. The
statistics and log files may be preserved indefinitely
and used at any time and in any way necessary to prevent
security breaches and to ensure the integrity of the
information supplied by DUO.
In general on DUO websites, IP addresses (the Internet
address of a computer) are logged to track a user's
session while the user remains anonymous. We analyse
this data for certain trends and statistics, such as
which parts of our site users are visiting and how long
they spend there. In general, we do not link your IP
addresses to anything personally identifiable to you. In
those limited cases where session information is not
anonymous, DUO will provide notice of the practice and
an opportunity to ‘opt out’.
When DUO receives information about your session or
about you, we may also use it for research or to improve
our site and the services we offer you.
How Secure is the Information We Collect?
DUO makes every effort to follow industry standard
security measures to prevent the loss, misuse and
alteration of the information under our control. All
financial information is encrypted during transmission,
and our company databases are accessible only to
What Do We Use This Information For?
We use your contact information to send you information
about our company and to get in touch with you when
necessary. We also use the information we collect to
improve the content of our Web site. Our site allows you
to opt out of receiving communications from us. You will
be given this choice at the points where we request your
information. If you do not wish to receive future
marketing mailings, please send e-mail to
For other ways to contact us, please see our CONTACT US
What About Cookies?
Some DUO web pages use ‘cookies’, which are small files
that may be placed on your hard disk for record-keeping
purposes. A cookie helps us remember who you are.
Cookies can make your subsequent visits to the web page
simpler and more seamless. You can set your browser to
notify you when you receive a cookie, giving you the
chance to decide whether or not to accept it. (However,
by not accepting cookies, some web pages may not display
properly or you may not be permitted to access certain
information.) A server cannot find out a name or email
address, or anything about a user's computer, by using
cookies. Cookie information is not stored or collected
Once DUO receives information from you via email or any
other means, the information is in a secure environment.
Your personal information will not be released unless
DUO believes in good faith that the law requires it or
your permission is granted.
This site contains links to external Web Sites. DUO is
not responsible for the privacy practices or the content
of these Web sites - see
DUO DISCLAIMER PAGE
If you have any questions or comments about our privacy
practices, or would like to correct or update
information provided to DUO via its website, please
contact us by sending a feedback
EMAIL to us.